Support
Write to us
Questions, a wrong speed limit, a bug, or anything about your data. Email is the only way to reach us.
[email protected]It helps to include:
- your phone model and Android or iOS version
- the road and roughly when, for a speed limit or a report
- a screenshot, if you have one
Common questions
Why does the speed limit sometimes show no number?
When the app does not know the limit for a road, it hides the sign rather than guess. When it shows a limit, the ring around the sign says how sure it is: solid for confirmed, dashed for likely, dotted for inferred.
The limit is wrong on a road I drive. What do I do?
Email us the road name, the direction and the limit on the sign. Limits come from OpenStreetMap, the type of road, and official data where we have it. Drivers cannot change limits in the app; a moderator checks what you send and can correct it.
Does it work when my data runs out?
Speed-limit warnings use limits already downloaded to your phone, so they keep working without a signal. Search, routes, travel times and reports from other drivers need a connection.
How do I report something on the road?
Tap Report on the map and pick what you see. Drivers coming the same way are warned, and the ones who pass it confirm it or mark it gone.
How long does a Path link work?
7 days from when you send it. The person you send it to opens the link in Traffic Guide and follows it exactly the way you went. Anyone with the link can see the Path until then. After that the link stops working and the copy on our server is deleted.
How do I delete my account?
See "Deleting your account" in the privacy policy for what is removed.